Shipping policy

Bespoke Wicks – Shipping Policy

Thank you for shopping with Bespoke Wicks! 🌸

Every creation is lovingly handmade in Queensland, Australia, with care and attention to detail.

Handmade to Order – Processing Times

All Bespoke Wicks products are handmade to order.

Please allow up to 7 business days for your order to be created, carefully packaged and prepared for dispatch.

This processing time is separate from shipping and does not include weekends or public holidays.

For standard delivery, please allow approximately 10–14 business days in total for production and shipping.

During busy periods, preparation may take longer. If we anticipate a significant delay, we will contact you.

Australia-Wide Shipping

We currently deliver throughout Australia.

Standard Shipping – $14.95

• Available for Bespoke Bloom wax melt bouquets and individual floral candles.
• Free standard shipping on eligible orders over $120.
• Estimated delivery: 3–7 business days after dispatch.

Express Shipping – $22.95

• Available for Bespoke Bloom wax melt bouquets and individual floral candles.
• Estimated delivery: 1–3 business days after dispatch.

Please note that express shipping does not reduce the handmade production time.

All delivery timeframes are estimates and may vary depending on your location and the shipping carrier.

Wedding Favour Shipping

Our personalised wedding favour candles have separate shipping rates based on the weight of the order.

Shipping costs are calculated at checkout according to the quantity and total shipping weight.

As wedding favours are handmade and personalised, larger orders may require additional production time.

If your wedding favours are required by a specific date, please contact us before placing your order so we can confirm whether your timeframe can be accommodated.

Packaging

Every Bespoke Wicks creation is carefully packaged to help protect its delicate handmade details during transit.

We take great care when preparing your order to ensure it arrives in beautiful condition.

Delivery Delays

Once your order has been dispatched, delivery is managed by the shipping carrier.

Delays may occur during peak periods, extreme weather or circumstances outside our control.

If your parcel is delayed, please contact us and we will assist where possible.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us promptly at hello@bespokewicks.com.au, including your order number and photographs where possible.

We will work with you to resolve the issue in accordance with our Returns & Exchanges Policy and Australian Consumer Law.

Important Shipping Information

Please ensure your delivery address is correct before completing your purchase.

As our products are made from wax, we recommend bringing your parcel indoors promptly after delivery and avoiding prolonged exposure to heat or direct sunlight.

If you have any questions about shipping, processing times or a special occasion order, please contact us at hello@bespokewicks.com.au.

Thank you for supporting Bespoke Wicks, a small handmade Queensland business.

Bespoke Wicks – Handmade with love in Queensland. 🤍